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Books and Articles |
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To contact Kristin directly: Cell Phone/Message Line: Email:
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Kristin Anderson Bottemiller |
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DKYSOS is the best selling front line customer service book ever published. |
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Quick reading guide shows the best ways to handle customers on the phone.
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A practical guide to the day-to-day challenges supervisors and managers face in training customer service professionals. |
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Easy to apply solutions to common CRM problems. Maximize CRM technology, data warehousing, and short– and long-term relationships. |
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Delivering Knock Your Socks Off Service |
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Coaching Knock Your Socks Off Service |
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Great Customer Service on the Telephone |
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Customer Relationship Management |
